Creating .HAR files to send to the Customer Support Team
When you report an issue in Cora PPM — such as a page not loading, a timeout, or unexpected behaviour — our support team may ask you to capture a HAR file from your browser. This article explains what a HAR file is and how to generate one in each major browser.
What is a HAR file?
HAR stands for HTTP Archive. It is a JSON-format log of every network request your browser makes while you interact with a page — including request and response headers, body content, status codes, and timing. Support engineers use HAR files to diagnose issues such as slow page loads, failed API calls, and errors that only appear in specific browser environments.
How to generate a HAR file in Chrome?
1
Open Google Chrome and navigate to the page where the issue occurs.
2
Open Developer Tools using
Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (macOS), then select the Network tab.3
Confirm the Record button (top-left circle) is red. If it is grey, click it to begin recording.
4
Check the Preserve log box so that entries are not cleared on page navigation.
5
Click the Clear button () to remove any existing entries from the panel.
6
Reproduce the issue. Once done, right-click anywhere in the network log and select Save all as HAR with content, or click the download icon () to export the file.
7
Attach the saved
.har file to your support ticket Was this article helpful?
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